Terms of Conditions

Version 1.5 · Effective date: September 2026

1. Who we are and what these Terms cover

1.1

File-Me is operated by [Tillgren Works AB], company registration number [org.nr], [address], Sweden (“we”, “us”). These Terms govern your use of File-Me, our encrypted file-transfer service, including our website, apps and the links we generate (the “Service”).

1.2

By creating an account, uploading, sending or receiving a file, or otherwise using the Service, you accept these Terms. If you use the Service for an organisation, you confirm that you may bind it, and “you” includes that organisation.

1.3

Business use only. File-Me is for businesses and professional users. By using the Service you confirm that you do so for your trade, business or profession and not as a consumer. Where the law gives you rights that cannot be changed by contract, those rights apply and prevail over these Terms.

1.4

Order of documents. If you have signed a separate written agreement with us (section 15), it prevails over these Terms to the extent they conflict. Otherwise these Terms prevail over any other File-Me policy, except that our Privacy Policy governs how we handle personal data.

1.5

Definitions. “Files” means all files, folders, messages and other content you upload, send, request or receive through the Service. “Link” means an access-controlled link to Files. “Recipient” means anyone you give access to Files, and anyone who gives you Files.

2. The Service and encryption: what we can and cannot do

2.1

File-Me lets you upload Files, encrypt them in your browser, and share them through time-limited, access-controlled Links, or request Files securely from others.

2.2

We cannot read your Files. Files are encrypted on your device before they reach us, and we do not hold the keys needed to open them. This is a deliberate security property, and it has two consequences: we do not review or monitor the content of Files, and we cannot recover a File, reset a key or restore access if a key or Link is lost.

2.3

We do process some information about your use, such as email addresses, file sizes, timestamps and technical data. The Privacy Policy explains what, why and for how long.

2.4

We apply technical and organisational security measures appropriate to the risk, as data protection law requires. Descriptions of File-Me's security model are general information. They are not a promise that File-Me meets any particular legal, regulatory, contractual or industry standard for your use (see section 4.3).

3. Your account

3.1

You must be at least 18 years old, give us accurate information, and keep it up to date.

3.2

You are responsible for keeping your login details, decryption keys and Links secure, and for everything done under your account. Tell us without delay at [support email] if you suspect unauthorised use.

3.3

If an organisation gives you access, that organisation's administrators may manage your account and see account-level information, such as usage and Link metadata. They cannot see the content of Files unless they hold the key.

4. Your files, your responsibility

4.1

You keep all rights in your Files. You give us a limited, non-exclusive licence to store, transmit and process them, worldwide, only as needed to provide the Service to you.

4.2

You are responsible for your Files: their content, quality, format and accuracy, whether you have the right to upload and share them, and whether sharing them is lawful. We are not a party to any exchange of Files between you and a Recipient.

4.3

Some content is subject to legal restrictions, such as export controls, confidentiality duties, intellectual property rights or sector-specific data rules. You are responsible for (a) deciding whether a File may lawfully be transferred through File-Me, (b) meeting any legal or regulatory requirement that applies to the transfer, (c) confirming that File-Me's security model meets any standard that your organisation or counterparty requires, and (d) getting your own legal or compliance advice where needed. We do not review or verify Files, do not guarantee that any transfer complies with the laws that apply to you, and do not give legal advice.

4.4

You choose who you send Files to and receive Files from. Before sharing a Link or a decryption key, confirm the Recipient's identity and email address and that they are entitled to receive the File. We cannot retrieve a Link or key that has reached the wrong person, and we cannot control what a Recipient does with a File once they have it.

4.5

This section allocates responsibility for your own content and choices. It does not limit our own legal obligations, for example under data protection law, or our liability as set out in section 11.

5. Storage, backups and deletion

5.1

File-Me is a transfer service. It is not a backup, archive or records system. We store encrypted Files only for the period set by your plan, the expiry date you choose and any download limit.

5.2

When a Link expires, reaches its download limit or is deleted, or when your account ends, the encrypted File is permanently deleted and cannot be recovered. Deletion from live systems normally happens within [X] days. Encrypted copies in our backups are removed within [Y] days afterwards.

5.3

You are responsible for (a) keeping your own copy of every File you need, (b) choosing expiry and download limits that suit your own retention needs, (c) checking that each transfer arrived complete and intact, and (d) meeting any record-keeping duty that applies to you.

5.4

We do not guarantee continued storage, availability or recoverability of any File, in particular after a transfer has expired or been deleted. Section 11 sets out the limits of our liability for loss of Files.

6. Acceptable use and illegal content

6.1

You must not use the Service to (a) share content that is illegal where you or the Recipient are located, including child sexual abuse material and terrorist content; (b) infringe someone else's rights; (c) commit fraud, phishing or impersonation; (d) distribute malware; (e) harass or threaten anyone; (f) send spam; (g) test, scan or attack the Service without our written permission; (h) get around limits, metering or access controls, or resell the Service without an agreement with us; or (i) reverse engineer the Service, except to the extent the law permits and cannot be excluded by contract.

6.2

Because we cannot read Files, we act on reports, technical signals and orders from authorities, not on what Files contain.

6.3

To report illegal content, write to [abuse email or form]. Please include why you consider the content illegal, the Link or exact location, your name and email, and a statement that you believe the report is accurate. We review notices diligently, objectively and promptly.

6.4

If we remove or disable a Link or File, or restrict an account, we will tell you what we did, the facts and legal or contractual ground, and how you can object, unless the law prevents it or it would compromise an investigation. We may preserve evidence and report to authorities where the law requires or permits.

6.5

Plans described as unlimited are subject to fair use. If your use is far above that of comparable users and may degrade the Service for others, we will first contact you, then may throttle the affected feature, and will suspend only if the Service's integrity is at risk or you do not engage with us within [14] days.

7. Suspension and termination

7.1

You can stop using File-Me at any time by deleting your account and cancelling any paid plan under section 8.

7.2

We may suspend access immediately and without prior notice where reasonably necessary to comply with law or an order from an authority, to protect the security or integrity of the Service, to prevent harm to others, or to investigate a suspected serious breach. We suspend only as far as necessary, tell you why and what is needed to restore access, and restore access promptly once the cause is resolved.

7.3

We may suspend access on [7] days' notice for non-payment, or for a material breach that remains uncured.

7.4

We may terminate your account (a) for a material breach that you have not fixed within [14] days of our notice, (b) immediately for a serious breach, such as illegal content, a security threat or repeated breaches, and (c) for any other reason on [30] days' notice, with a pro-rata refund of prepaid fees. We may delete a free account that has been inactive for [12] months after warning you by email.

7.5

Except under 7.2 or 7.4(b), we will keep your Links active for at least [14] days after we give notice of termination so you can download your Files. After that, section 5 applies.

7.6

Sections 4, 5.3, 5.4, 11, 12, 13 and 16, and any payment that was already due, continue after termination.

8. Plans, fees and renewal

8.1

Plans, features and prices are shown at [pricing page]. Prices are shown excluding VAT, which we add where it applies.

8.2

Paid plans are billed [monthly / annually] in advance by card through [Stripe] and renew automatically for the same period until you cancel. You can cancel at any time in your account settings, which is as easy as signing up. Cancellation takes effect at the end of the paid period, and you keep access until then.

8.3

Before an annual renewal we email you [30] days ahead. We may change prices for a future renewal period by giving you at least [30] days' notice before it starts. You may cancel before the change takes effect.

8.4

Fees are non-refundable except where these Terms or the law say otherwise.

8.5

If a payment fails we will notify you and retry. Section 7.3 applies if it stays unpaid. Statutory late-payment interest applies to overdue amounts.

9. Availability and changes to the Service

9.1

We run File-Me on a best-effort basis. We do not promise uninterrupted or error-free availability. Maintenance, outages and degraded performance can happen.

9.2

We may improve, change or remove features. If a change materially reduces what a paying customer has paid for, we will give at least [30] days' notice and the customer may cancel with a pro-rata refund of prepaid fees.

10. Warranties

10.1

We provide the Service with reasonable skill and care.

10.2

To the maximum extent the law allows, we give no other warranties, express or implied. In particular, we do not warrant that the Service will be uninterrupted or error-free, will suit a particular purpose, or will satisfy any specific regulatory, contractual or industry requirement in any jurisdiction. Information about File-Me's encryption model, security architecture or suitability is general information and not legal or compliance advice. If you need to know whether File-Me meets a requirement that applies to you, get independent advice.

11. Limitation of liability

11.1

What is never limited. Nothing in these Terms limits or excludes our liability for intent or gross negligence, for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

11.2

Indirect loss. Subject to 11.1, we are not liable to you for indirect or consequential loss. In these Terms that means loss that was not a direct and reasonably foreseeable result of the breach when you accepted these Terms, and in any case loss arising from your dealings with third parties, and loss of goodwill or anticipated savings. Loss of profit or revenue that is a direct result of our breach is not excluded by this section, but it counts towards the cap in 11.4.

11.3

Files and data. Subject to 11.1, we are not liable to you for loss, corruption, deletion or unavailability of Files, or for Files reaching the wrong person, where this results from expiry or deletion in line with these Terms, a lost key or Link, your choices of Recipients or settings, your failure to keep your own copy, or events described in section 16.3.

11.4

Cap. Subject to 11.1 and 11.5, our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms is limited to the greater of (a) the fees you paid us in the 12 months before the first event giving rise to the claim, and (b) [EUR 100].

11.5

Higher cap for data and confidentiality. If you are on a paid plan, our liability for breach of our confidentiality obligations, or of our data protection obligations as your processor, is limited instead to the greater of (a) [three] times the fees you paid in the 12 months before the first event giving rise to the claim, and (b) [EUR 10,000]. This cap is separate from the cap in 11.4 and is not added to it.

11.6

Claim deadline. You must tell us in writing about a claim within [12] months of when you became aware, or should have become aware, of the circumstances behind it. A later claim is lost. This does not apply to anything covered by 11.1.

11.7

Who is protected. The limitations in this section also protect our affiliates, employees, officers and subcontractors.

11.8

Separate and adjusted limits. Each limitation in this section applies separately. If a court finds a limitation unreasonable, it applies to the extent that remains reasonable, and the others stay in force.

12. Indemnity

12.1

You will compensate us for third-party claims, and our reasonable costs of dealing with them, to the extent they arise from (a) your Files being unlawful or infringing someone's rights, or (b) your breach of section 6.1. This does not apply to the extent the claim was caused by our own breach of these Terms or by our negligence.

12.2

We will tell you promptly about any such claim, let you control its defence if you wish, and cooperate at your cost. Neither of us will settle a claim in a way that admits fault for the other without consent.

12.3

Your total liability under this section is limited to the greater of (a) [five] times the fees you paid in the 12 months before the first event giving rise to the claim, and (b) [EUR 25,000]. The limit does not apply to claims about child sexual abuse material, terrorist content, fraud or intent.

13. Personal data

13.1

Our Privacy Policy explains how we process personal data about you as the controller, such as account, billing, security and usage data. It is information, not a document you are asked to agree to.

13.2

Files may contain personal data. For personal data in Files, you are the controller and we act as your processor, only to provide the Service. Our data processing agreement at [link] forms part of these Terms. Our current sub-processors are listed in section 6 of our Privacy Policy, and section 9 of that policy describes where Files are stored.

13.3

You are responsible for having a lawful basis, and meeting your other data protection duties, for the personal data in the Files you send. Nothing in these Terms removes our own duties under data protection law, including our duty to keep personal data secure.

14. Changes to these Terms

14.1

We may update these Terms. For material changes we will give at least [30] days' notice by email and in the Service, and the update takes effect on the date stated.

14.2

If you do not agree, you may cancel before the date the update takes effect. If you keep using the Service after that date, you accept the update.

14.3

A change to price or core features during a paid period takes effect only from the next renewal, unless you agree otherwise. Updates do not apply to disputes that arose before they took effect.

15. Company agreements that replace these Terms

15.1

If your organisation needs different terms, for example on security, liability, data protection, service levels or invoicing, contact [sales email]. We can sign a separate agreement with you directly, such as a master agreement or an order form.

15.2

A separate agreement signed for us and for your organisation by authorised representatives replaces these Terms to the extent it says so. These Terms continue to apply to everything it does not cover.

15.3

Individual users, including employees of a company, cannot change these Terms. Only a signed agreement can.

16. Governing law, disputes and general

16.1

Swedish law governs these Terms. Swedish courts have exclusive jurisdiction, with [the district court (tingsrätt) of [city]] as the first instance, unless mandatory law says otherwise.

16.2

Notices. We may give you notices by e-mail to the address on your account, and in the Service. You can give us notice at [legal@file-me.com].

16.3

We are not liable for delay or failure caused by events beyond our reasonable control, such as power or network failures, failures of cloud or payment providers that we could not reasonably have prevented, government action, and cyber attacks that the security measures in section 2.4 could not reasonably have prevented. This does not remove our duty to keep personal data secure under data protection law.

16.4

If part of these Terms is invalid, the rest stays in force. A failure to enforce a right is not a waiver of it. We may transfer these Terms to a successor to our business. You may not transfer them without our consent.

16.5

These Terms, together with the documents they refer to, are the whole agreement between us about the Service. [If a Swedish version exists, state which language prevails.]

16.6

Contact: [legal@file-me.com], [postal address].